Shipping Policy

Brahmashree Parivar Shipping Policy

 

Effective Date: 08/10/2025

This policy applies to all products purchased directly from the website: [https://brahmashreeparivar.com/].

 

1. General Shipping Information

 

All products are subject to availability. If an item is out of stock at the time of placing your order, we will notify you immediately and refund the amount using the original method of payment.

 

2. Delivery Serviceable Areas

 

We currently ship to all serviceable PIN codes within India through our reliable logistics partners.

Note on Non-Serviceable Areas: We use a network of courier services. If your location is in an area that is not serviced by our logistics partners, we will inform you after receiving the order and process a full refund.

 

3. Order Processing & Shipment Time

 

• Cut-off Time: Orders placed before [Time, 2:00 PM IST] on a business day are typically processed the same day. Orders placed after the cut-off time, or on weekends/holidays, will be processed on the next business day.

• Business Days: Monday to Friday, excluding national and state holidays.

 

4. Shipping Costs (Including GST)

 

Shipping charges are transparently calculated at the checkout page and may vary based on the following factors:

• Delivery Location (Zone): Distance from our warehouse/fulfilment centre.

• Order Weight/Volumetric Weight: The charge is based on the higher of the actual or volumetric weight of the package.

• Value of Order:

  • Standard Shipping Fee: A flat rate of ₹90 applies to all orders below ₹ 1500.

  • Free Shipping: We offer Free Standard Shipping on all prepaid orders totaling ₹ 1500  or more.

Cash on Delivery (COD) Charges: A non-refundable Cash on Delivery (COD) convenience fee of ₹60 will be applied at checkout for all COD orders. This fee is clearly displayed before you confirm your order.

(Note: In India, any extra charge for COD or payment handling must be clearly disclosed to avoid being flagged as a 'dark pattern' under consumer law.)

 

5. Tracking Your Order

 

Once your order has been dispatched, you will receive a Shipping Confirmation Email and/or SMS containing:

• The name of the courier partner.

• Your unique Tracking Number (or AWB number).

• A direct link to the courier partner's website for real-time tracking.

The tracking number is typically activated within 24 hours of receiving the email.

 

6. Delivery Issues and Damage Claims

 

Risk of Loss/Damage: As per standard e-commerce practice, Brahmashree Parivar holds the risk of loss or damage to the product(s) until you, or a person designated by you, acquire physical possession of the product(s).

1. Damaged or Tampered Packaging: If you receive a package that looks visibly damaged, wet, or tampered with, you must refuse to accept the delivery and immediately contact us.

2. Product Damaged After Acceptance: If the outer packaging is intact but you find the product is damaged after opening the package, you must notify us within 48 hours of delivery with photographic and Unboxing Video evidence.

3. Missing Items/Wrong Product: If your order is incomplete or contains the wrong item, please notify us within 48 hours of delivery.

4. Action: We will work with the courier to investigate the issue. If the damage or error is confirmed, we will arrange for a free replacement or a full refund, as per our Returns & Refund Policy.

 

7. Failed Delivery Attempts (RTO - Return to Origin)

 

Our courier partners will typically make 2-3 attempts to deliver your package.

• If the delivery is not completed after the maximum attempts, or if you refuse to accept the COD order, the package will be returned to our warehouse (RTO).

• In case of a refused COD order, you will be permanently blocked from placing future COD orders on our website.

• For prepaid orders returned due to failed delivery attempts, a refund will be initiated minus the actual shipping costs and RTO charges borne by the company.

 

8. Mandatory Legal Disclosures (E-Commerce Rules, 2020)

 

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we disclose the following key information:

• Customer Care/Grievance Officer:

  • Name: Akshaykumar A Kulkarni

  • Designation: Grievance Officer

  • Email:brahmashreeparivar@gmail.com

  • Phone: +918483088723

  • We commit to acknowledging consumer complaints within 48 hours and addressing them within one month from the date of receipt.

• Legal Entity Details:

  • Legal Name: Brahmashree Parivar - Proprietorship Firm

  • Principal Geographic Address: Brahmashree Parivar Store, Shop No 3, Manjiri Building, Phase1, Vrundavan City, Malkapur, Karad, Maharashtra, Pin - 415110